FIX: Recover Missing or Lost Folders in Windows Live Mail

Originally published at: FIX: Recover Missing or Lost Folders in Windows Live Mail

Windows Live Mail is a rather impressive email client, but it is not without faults – one of them being that any and all email folders in Windows Live Mail are prone to getting lost even if you don’t delete them. In some instances, Windows Live Mail users have reported some or all of their…

I restored the folders but now my WLM is telling me the following about several different folders. Can you help please?

The message is:

Unable to send or receive messages for the XXXXX account. Header download for the ‘Inbox’ folder did not complete. Could not select ‘Inbox’ on the IMAP server. The folder list may be inaccurate. Try updating the folder list and then try again. I have tried several times, deleted and restored the account, but always get this message.

Server Response: User is authenticated but not connected.
Server: ‘
Windows Live Mail Error ID: 0x800CCCD3
Protocol: IMAP
Port: 993
Secure(SSL): Yes

I did what you posted. I’m very tech savy, but in the %appdata% Local/ WLM folder everything is empty. This happened on the 19th of Januray of 2018. M$ did a update, WML gave a error in which I don’t remember what it was and all of a sudden all my emails were gone and folders were emptied. So is there another way I can retreive these files? That was several years of emails and now all folders have been wiped.

Thanks for your advice on how to recover files on Windows Live Mail. It worked.

Storage folders are local folders, saved on your system. Did the data from the %appdata% also got deleted? You’ll have to manually take a look in there to ensure that data exists, if it does then try importing them (you can also try dragging and dropping) them into Live Mail.

Hi Kevin, I have been keenly reading through your suggestions but the issue is not fully resolved.
Initially my husband accidentally deleted one of our email accounts so I looked on forums to resolve the issue. Once I did this, the folders within Inbox had been deleted. Are these different to Storage folders as the Inbox folders were directly underneath “Inbox” and storage is below that again…sorry…clearly a novice here!
I initially tried to recover the folders through Windows app data but not all folders were retrieved. It appears that older emails within the folders were recovered and imported not from this current year. I was hoping you might be able to assist please. Thanks so much. Kerrie

Let me know. Else, email me on I will remote in to see if it can be fixed.

Hi Kevin,
As I said in my original post to you they are in my backup external drive. I copied them first to the WLM file location in C drive and that didn’t work and then I copied them as you suggested to my desk top and tried to import from there and that too didn’t work I got the same message.
I will try and do this again and reboot my PC and see if this makes any difference.
Ill get back to you.

Yes I did that. Then when I did the import as you suggested that’s hen it gave me that message

I’m sure my Live Mail solution was “see spot run” level for you, but after countless web searches it settled a big headache for me. Such an easy, simple fix, if only you know which buttons to push. Thanks for taking the time Kevin.

If I correctly understand what you mean:
I go to properties/advanced, and outgoing mail is SMTP [25], incoming mail is POP3 [110];

Was your account type pop?

Hi Kevin! I’ve tried to follow your advice, but I can’t see the folders I need (except for one) in the directory. What do I do then? The folders just disappeared one day from Live Mail…

This error message usually indicates that there is an issue with the internet connection, or there might be some configuration issues with the email account settings. To troubleshoot this issue, I would suggest trying the following steps:

  1. Ensure that your internet connection is stable and working correctly.

  2. Double-check that your email account settings, including the incoming and outgoing mail servers, ports, and SSL settings, are correctly configured.

  3. Try repairing Windows Live Mail to resolve any software issues that might be causing the error message.

  4. If the above steps do not resolve the issue, you might need to contact your email service provider for assistance.

Go back to the Folder and right-click on it. Select the “Restore Previous Version” option and select the date where the emails were present.

Kevin, Thanks your advice on how to recover lost folders on Windows Live wroked.

what is the location exactly, where you copied the folders?
can you copy them into a new folder on your desktop, then reboot your PC and then try importing using WLM

Then i guess it would be easier to copy them on the system, somewhere in a folder and import them using Windows Live Mail.

Yes I see them all in my back up but they didn’t transfer over to the C drive

Are you able to see your folders and messages in the storage location?