Fix: This Computer Can't Connect to the Remote Computer

Windows Troubleshooting
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Originally published at: Fix: This Computer Can't Connect to the Remote Computer

As the long list of Remote Desktop Connection issues continues, users have reported that they are facing an issue upon trying to connect to the remote computer. The ‘This computer can’t connect to the remote computer’ error often occurs after a Windows update which changes your credentials for the connection. According to the reports, whenever…

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Thanks Shane, I’ll try that.

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Check for “Routing and Remote Access”

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That is quite rare, make sure you are using an Administrator Account and if that doesn’t work. Create a new administrative account on the computer and try again.

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Should be listed as “TERMSRV/(IP Address of the computer)” in the “Windows Credentials” tab under “Generic Credentials”.

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A simpler way to do that:

  1. Press Windows + S keys simultaneously and type in “Windows Credentials”.
  2. Click on the “Manage Windows Credentials” option.
  3. Under the “Generic Credentials” heading click on the “TERMSRV” option along with the IP address of the entry that you want to delete
  4. click on the “Remove” option and follow the on-screen instructions to remove it.
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Solution 4, I don’t see any listing for Remote Desktop in the ‘Allowed Apps & Features’.

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Shouldn’t solution 5 be the very first thing you check? Sheesh!